Privacy Policy

Last updated: 17/06/2025

At samostaxiservice.gr we are committed to protecting your privacy and personal data in full compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and Greek data protection laws. This Privacy Policy explains what personal data we collect, how we use it, and your rights as a user of our services.

By using this website, you consent to the practices described in this policy.

1. Data Controller

The data controller for all personal data collected via this website is:

Golden Group
Legal representative: Christos Tsagkarakis

Email: info@ysamostaxiservice.gr

Phone: 210 2202 709

Address: Sivoron 133, 11142, Athens, Greece

2. What Data We Collect

When you use our booking form or contact us, we may collect the following information:

Full name
Phone number and email address
Pickup and drop-off location
Date and time of the ride
Payment information (processed securely through third-party providers)
IP address, browser type, and device data (via cookies)

3. Why We Process Your Data

We process your personal data for the following purposes:

To manage and fulfill your booking
To communicate with you regarding changes, confirmations, or support
To issue receipts and invoices
To improve our website’s functionality and user experience
To analyze traffic and performance (via cookies)
For marketing purposes (only with your prior consent)

4. Legal Basis for Processing

We process your data under the following legal bases:

Performance of a contract (Article 6(1)(b) GDPR) – to fulfill your booking
Legal obligation (Article 6(1)(c)) – for tax, accounting, or legal compliance
Legitimate interest – for fraud prevention, website security, and service optimization
Consent – for cookies and marketing communications (where applicable)

5. Data Retention

We retain your personal data:

For as long as necessary to fulfill the purpose for which it was collected
For up to 6 years to comply with legal and tax obligations
Marketing data is retained only as long as your consent is active and valid

6. Data Sharing with Third Parties

We never sell or rent your data. We only share it with:

Licensed taxi drivers, solely for executing your ride
Secure payment providers (e.g., Stripe, Viva Wallet)
Hosting and email service providers
Law enforcement authorities (where legally required)

All third parties comply with GDPR and are contractually bound to protect your data.

7. Use of Cookies

We use cookies and similar technologies for:

Essential website functions
Performance and traffic analytics (e.g., Google Analytics)
Advertising personalization and tracking (e.g., Meta Pixel, Google Ads)

You may manage your cookie preferences through our cookie banner or browser settings.
See our Cookies Policy for more details.

8. Your Data Protection Rights

Under the GDPR, you have the right to:

Access your personal data
Correct or update inaccurate data
Request deletion of your data (right to be forgotten)
Restrict or object to certain types of processing
Withdraw your consent at any time (where applicable)
Receive a copy of your data in a portable format

To exercise any of these rights, please email us at hello@mysamostaxi.com.

9. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

SSL encryption (HTTPS)
Secure servers and hosting
Access control and employee confidentiality

10. Updates to this Policy

This Privacy Policy may be updated from time to time. Any changes will be published on this page with a new “Last updated” date. Continued use of the site implies acceptance of any changes.

11. Contact

For questions or concerns regarding this policy or your data rights:

Email: info@samostaxiservice.gr

Phone: 210 2202 709

Address: Sivoron 133, 11142, Athens, Greece